Legal
By booking a service with Wash A Bin, customers acknowledge and agree to the following terms. Please read them carefully before completing your booking.
Last updated: 5 September 2026
Customers are booking a service day only, not a specific appointment time.
All services are carried out between 9:00 a.m. and 6:00 p.m. on the allocated service day.
No specific arrival time is guaranteed. Our route is planned on the day for efficiency.
Customers are responsible for ensuring their bin is completely empty and easily accessible before our arrival.
You do not need to be present when your bin is washed. Just leave the empty bin accessible and we will take care of the rest.
If the bin is not empty, or if we cannot access the bin, the service will not be carried out and no refund will be issued.
We reserve the right to refuse or cancel service if a bin contains hazardous waste, dangerous chemicals, sharps, dead animals, or vermin.
In these cases no refund will be issued and the booking will be treated as fulfilled.
Customers are responsible for checking that their address is within our advertised service areas before booking.
No refunds will be given if a customer books a service outside our advertised coverage area.
No refunds will be given if the customer changes their mind after making a booking.
No refunds will be given if another bin cleaning company or person cleans the bin before our scheduled visit.
No refunds will be given if a bin cannot be cleaned due to the reasons set out in sections 2, 3 and 4 above.
If we need to reschedule a booking due to operational reasons (weather, vehicle issues, staffing, etc.), the booking will be moved to the next available service day.
Rescheduled bookings are not refunded.
By ticking the confirmation box at checkout and submitting a booking, customers confirm that they have read, understood and agree to these Terms & Conditions and the No Refund Policy.
If anything is unclear, please get in touch before booking and we'll be happy to help.
